Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We currently ship within Canada only. Returns must also be shipped from a Canadian address. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the nature of 3D printing, minor variations in colour, texture, and surface finish are normal and expected. These are not considered defects. 

To start a return, you can contact us at info@PacificPartsLab.com. Please note that returns will need to be sent to the following address: 1402-952 Johnson Street, Victoria BC V8V 0H6 

The customer is responsible for return shipping costs unless the item arrived damaged or defective. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@PacificPartsLab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or incorrect item claims must be submitted within 5 business days of delivery with photo evidence.

Exceptions / non-returnable items
All 3D-printed products are made to order. Custom orders, including custom letters, wordmarks, and personalized parts, are non-refundable and non-returnable once production has begun. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Limitation of Liability
Pacific Parts Lab is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Our liability is limited to the original purchase price of the item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@PacificPartsLab.com.