Shipping policy

Shipping Policy

Last updated: July 2026

Shipping Destination

Pacific Parts Lab currently ships within Canada only. We do not ship internationally at this time.

Processing Time

All products at Pacific Parts Lab are made to order. Please allow 3–7 business days for production and preparation before your order is dispatched. Custom orders, including custom letters, wordmarks, and personalized parts, may require additional production time. We will notify you if there is a significant delay.

Shipping Method & Tracking

All orders are shipped via Canada Post economy tracked service. Every shipment includes tracking so you can follow your order from dispatch to delivery. Tracking information will be sent to the email address provided at checkout once your order has been picked up by Canada Post.

Shipping Rates

Flat-rate shipping costs are calculated at checkout based on your delivery address:

Region Flat Rate
Greater Victoria (local delivery) $4.50
British Columbia $14.50
Alberta, Saskatchewan & Manitoba $16.50
Ontario, Quebec & Atlantic Canada $19.50

Delivery Times

Delivery time estimates begin from the date of dispatch, not the date of order:

  • BC: 2–5 business days

  • AB / SK / MB: 4–7 business days

  • ON / QC / Atlantic: 6–10 business days

All delivery times are estimates only and are not guaranteed. Pacific Parts Lab is not liable for delays caused by Canada Post, weather, or other circumstances outside our control.

Risk of Loss

Once your order is transferred to Canada Post, title and risk of loss passes to you. If your tracking shows delivery but you have not received your package, please contact Canada Post directly and notify us at info@pacificpartslab.com within 5 business days of the delivery date.

Incorrect Address

Pacific Parts Lab is not responsible for orders shipped to an incorrect address provided by the customer. Please review your shipping address carefully before completing your order. If you notice an error immediately after placing your order, contact us at info@pacificpartslab.com as soon as possible. We cannot guarantee address changes once an order has been accepted.

Lost or Damaged Shipments

If your order arrives damaged, contact us within 5 business days of delivery at info@pacificpartslab.com with your order number and photo evidence. We will work with you to resolve the issue. Claims submitted after this window may not be accepted.